Return Policy
1 · Standard “Change-of-Mind” Returns
Window: 30 calendar days from the date you receive the item (delivery date shown in tracking).
Return shipping: We email you a prepaid return label. Ship the package within 15 calendar days of receiving the label; overdue parcels are not accepted.
2 · Quality-Related Returns
Window: 90 calendar days from the date you receive the item.
Eligible issues: Manufacturing defects, functional failures, or any damage not caused by misuse.
Return shipping: Our cost. A prepaid label is supplied; send the parcel back within 15 calendar days.
3 · How to Start a Return
Sign in to “My Orders” and click Request Return (or email support@autopartsfactoryhub.com).
Select the order, choose the reason, and upload photos (required for quality issues).
Receive your prepaid label by email.
Pack securely, attach the label, and drop off with the specified carrier within 15 days.
Once the return is scanned into transit, you can track its progress in real time.
4 · Refunds
Method: Refunded to the original payment method only.
Timing: 3–5 business days after our warehouse confirms the returned item meets the criteria above.
Deductions:
Customer-caused “return-to-sender” (e.g., wrong address, refused delivery, missed pick-up): round-trip shipping and any re-boxing fees are deducted from the refund.
5 · Logistics Issues (must be reported within 30 calendar days of payment)
| Scenario | Action We Take | Notes |
|---|---|---|
| No tracking at all, or no A-SCAN update for 7 business days | We verify with the carrier → reship or full refund | |
| In-transit damage confirmed in official tracking | Reship or refund | Photo evidence may be requested |
| Marked “Delivered” but not received | • If tracking address ≠ order address → carrier error → reship/refund • If tracking address = order address → we provide proof of shipment; no compensation |
6 · Exclusions
Items returned outside the stated windows.
Products damaged through misuse, neglect, or unauthorized repair.
7 · Need Help?
Email support@autopartsfactoryhub.com. We aim to respond within one business day.
By completing a purchase on our site you acknowledge and agree to the terms above.